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How can we help you?

In the case a shipment left the departure point and was not marked as delivered to the buyer. We suggest visiting the link shared for tracking and communicating directly with Aramex or other delivery provider. If the issue is not resolved, please contact Kunuuz’s customer service team at wecare@kunuuz.com.  

If the item is not as displayed on the Seller’s i.e. its damaged where the condition stated “Excellent” or less. Please cancel the item and request for it to be returned via Kunuuz dashboard or Aramex. If the issue is not resolved, please contact Kunuuz’s Customer Service team at wecare@kunuuz.com

Kunuuz is registered under the Saudi Governed law and the list of prohibited items are in line with the rules and regulations of Kingdom of Saudi Arabia. For more information regarding the matter please visit our terms of use agreement

100% free! Kunuuz only takes a commission on an item after sale subject to category and price listed. For more information, please refer to our Terms of Use agreement

In the case of any disputes please contact Kunuuz’s customer service team at wecare@kunuuz.com

When an item is purchased through Kunuuz’s platforms, the money is held until confirmation of receipt. After that the buyer can enjoy the item and the seller can settle his/her account and receive the amount (subject to after-sale fees). This system ensures the ease of mind for both buyers and sellers

Sign up for free, head to your personal dashboard OR press on “Sell now” > Add your item > add your delivery/billing address > Fill in the 5 steps to publish your item

If you are experiencing a delay beyond the estimated delivery period, please contact Aramex and provide your shipment tracking information. If your item has not yet been picked up from the seller and you are experiencing a delay beyond the estimated delivery period contact wecare@kunuuz.com, in this case, Kunuuz will cancel the order

You can set any price you would like for your item! We advise you avoid setting too high a price in comparison to the same item that is currently listed on Kunuuz

Kunuuz considers placing a bid as a commitment to purchase the item at the price you are bidding at. If for some reason, you choose not to purchase the item after you have won the bid, please cancel your bid as soon as possible. If you do not purchase the item within a 12-hour time frame, the second highest bid becomes the winner

Kunuuz offers the bidding feature to allow for the benefit of the buyer and the seller. If you win a bid and do not process your transaction within a 12 hour time frame, the second highest bidder automatically wins the bid

Please select the category offering which you feel best aligns with your item and contact info@kunuuz.com with your concern

To ensure safe transaction. Payments on Kunuuz are processed by our patterned payment gateway and handled by the Saudi National Bank SNB.

We understand that you may need to edit an edit which you have previously listed, to do so please head to your dashboard > listed Items > and click on the pencil icon to edit and upload item

You can remove an item easily by vising your profile or dashboard > Listed items > proceed to clicking on a delete/bin icon and the listed item can be deleted.

Yes, this can be found on a selected item listed page > Contact Seller > Write a message via Kunuuz Chat